If you are UK based and it's been over 10 working days since your order was shipped, or if you are based internationally and it's been over 25 days since you placed your order, please email us with your name and order number. 

*Please note that international orders may take longer to deliver due to customs or other factors.

In the event that the courier misplaces or loses your parcel, we are happy to send a replacement, unless your order contained custom jewellery. For missing custom orders, we will conduct a thorough investigation with the shipping courier to determine if the product can be replaced. 

Yes! If you'd like to change your delivery address, please contact us within 24 hours of placing your order!

If you order has already been shipped, it is not possible for us to change the delivery address. 

You might have the possibility to organise the delivery of your parcel in the most suitable way for you, by utilising our delivery partners' web portal. 

Yes! You can cancel your order within 24 hours of placing your order. 

For custom items, no cancellations, returns or exchanges are allowed, as they are individually personalised!  

To cancel your order please email: hello@millilondon.co.uk with your name and order number.

No, all discount codes must be redeemed at checkout. We cannot amend your order after purchase.

Yes babe, we ship worldwide!

United Kingdom

Tracked 48: 2-3 working days | £3.99 - FREE for orders £100+

• End to end tracking
• Receive SMS and email notifications

Guaranteed Special Delivery | £6.99 - Order before 8am, excludes Weekends & Bank Holidays

• Guaranteed delivery by 1pm
• Next working day delivery if you order before 12pm (excludes weekends & bank holidays)
• If your order is placed after 12pm or on the weekend, your order will be shipped the next working day.

International

Royal Mail Tracked & Signed: 5-10 working days | £14.99 - FREE for orders £150+

Express via Fedex or DHL: 3-5 working days | £30

For more information on shipping, please click here.

United Kingdom

Please allow 48 hours for us to prepare your order and 3-5 working days for shipping. 

Please note that custom orders take 3-5 weeks to be designed and made!

International

Please allow 48 hours for us to prepare your order and 3-5 working days for shipping via the Express service or 5-10 via the Royal Mail Tracked & Signed service. 

Please note that custom orders take 3-5 weeks to be designed and made!

Shipping time might vary depending on location, shipping method and other factors.

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods. The percentage or rate varies depending on the type of goods. 

Please note that we cannot take responsibility for any import charges incurred during delivery into your country. Import duties and taxes are the responsibility of the customer.

We offer returns or exchanges within 28 days of receiving your order.

Please note the following exceptions to our return and refund policy:

- Returned items must be sent in its original product packaging.

- Discounted items are final sale and cannot be returned or exchanged.

- Returned items must have no visible signs of wear or use. 

- Earrings will not be accepted for returns or exchanges due to hygiene issues. 

- Custom items cannot be cancelled, exchanged or refunded as these items are made to order and are final sale.

To initiate a return or exchange, please click here.

You can select your preferred payment method at checkout.

We accept secure payments for both domestic and international customers via Credit Cards, Debit Cards & PayPal. We also offer payment plans such as Klarna, Clearpay and Laybuy.

Our jewellery can be worn in water, although we do not recommmend it - we want your jewllery to last you forever!

Constant contact with liquids can reduce the longevity of the plating and accelerate tarnishing. 

If you have a question that hasn't been answered, please feel free to send us an email and we'll be happy to help!