frequently asked questions

ready-to-ship pieces are dispatched within 1–3 working days.

custom pieces take 3–5 weeks before dispatch.

we offer tracked uk delivery (24 & 48) and international shipping.

you’ll see all options at checkout.

yes — free uk shipping on orders over £100 and international shipping over £150.

international orders may be subject to duties or taxes once they arrive.

these are set by your local customs authority and aren’t covered by us.

yes — once your order is shipped, you’ll receive tracking details straight away.

yes — our pieces are designed to be worn often, not saved for later.

yes — it’s made for everyday life.
our pieces are water-resistant, so you don’t need to take them off to shower, swim, or get on with your day.

no — it’s made to last.

our jewellery is designed to keep its shine without fading or tarnishing, so you can wear it on repeat without worrying.

our pieces are crafted with skin-friendly materials, so they’re suitable for most people — even for everyday wear

store pieces separately to avoid scratches or tangling, ideally in their pouch or box.

you can return eligible items within 14 days, as long as they’re unworn and in original packaging.

we don’t offer direct exchanges — but you can return your item and place a new order.

as custom pieces are made specifically for you, they’re non-refundable.

for hygiene reasons, earrings can’t be returned unless faulty.

if something isn’t right, email us within 48 hours of receiving your order with photos and we’ll sort it.

if your order hasn’t been processed yet, we’ll do our best to help — just email us as soon as possible.

email us straight away and we’ll try to update it before your order is dispatched.

all orders are packaged in our signature milli london packaging — ready to gift.

email us at hello@millilondon.co.uk or use the contact form — we’ll get back to you within 24–48 hours.